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Company: Bow & Arrow Collection is a Chicago-based gift store started by three sisters with a passion for parties & fun! We want to create, inspire & share personalized experiences through curated products thoughtfully chosen to recognize & celebrate special moments — big & small.

Location: 1815 N Milwaukee Ave Chicago, IL 60647

Hours: TUES – SAT 10AM – 7PM, SUN 10AM – 6PM, Closed Mondays


 

Position: Store Manager

Summary: Bow & Arrow Collection is seeking a Store Manager and team leader interested in helping establish procedures at a fun small business start-up and supervising all part-time Sales Associates as well as being the main point-of-contact for customers. This position will work closely with all Company Officers and report directly to the HBIC. We are looking for someone who is interested in growing with us!


Responsibilities:

  • Opening and closing including daily store preparation and clean-up

  • Regular up-keep of displays, merchandising, general store cleanliness, and overall atmosphere

  • Listening to customers’ needs and giving meaningful suggestions for product selection

  • Inspiring customers about our unique product offerings through expert knowledge, product stories, and an understanding of our core business

  • Registration, selling, and day-of management of pop-ups, workshops, and events

  • Processing purchases and returns in LightSpeed POS system

  • Responding to customer service inquiries in person and managing the hello@bowandarrowcollection.com email communication

  • Providing feedback on customer requests, product reception/new products, and store environment including daily merchandising and season displays

  • Receiving and restocking inventory as well as input in to LightSpeed POS system

  • Assistant in applicant hiring process

  • Supervising, training, and managing all Sales Associates

  • Creating the weekly work schedule

  • Maintaining and implementing current and new store procedures

  • Special projects as requested by the Company Officers

  • Physical requirements of heavy lifting up to 30lbs; bending, sitting, and standing for prolonged periods of time
     

Required Qualifications:

  • Minimum of 1-year supervisory experience in retail or service related industry

  • Passion for paper goods and gifting

  • Excellent customer service and communication skills

  • Availability to work a flexible schedule, which will require night and weekend shifts

  • Ability to prioritize tasks with an attention to detail while ensuring a customer first focus

  • Microsoft Office Suite proficiency

  • Problem solving and critical thinking

  • Creative self-starter with ability to work alone

  • College Diploma

Position: Sales Associate

Summary: Bow & Arrow Collection is seeking a team member interested in helping establish procedures at a fun small business start-up. The Sales Associate is an important first impression for customers and responsible for the overall customer experience from inquires and item selection to post-purchase follow-ups. We are looking for someone who is interested in growing with us!


Responsibilities:

  • Daily store preparation and clean-up

  • Regular up-keep of displays, general store cleanliness, and overall atmosphere

  • Welcoming customers and offering assistance

  • Listening to customers’ needs and giving meaningful suggestions for product selection

  • Inspiring customers about our unique product offerings through expert knowledge, product stories, and an understanding of our core business

  • Maintaining a professional cheerful attitude and adhering to the code of conduct

  • Registration and selling of workshops and special events

  • Processing purchases and returns in LightSpeed POS system

  • Responding to customer service inquiries in person

  • Providing feedback on customer requests, product reception, and store environment

  • Restocking inventory

  • Special projects as requested by the Company Officers

  • Physical requirements of heavy lifting up to 30lbs; bending, sitting, and standing for prolonged periods of time
     

Required Qualifications:

  • Passion for paper goods and gifting

  • Excellent customer service and communication skills

  • Availability to work a flexible schedule, which will require night and weekend shifts

  • Ability to prioritize tasks with an attention to detail while ensuring a customer first focus

  • Microsoft Office Suite proficiency

  • Problem solving and critical thinking

  • Creative self-starter with ability to work alone

  • High School Diploma